Omni Hotels Boosts Sales By Getting Rid Of Fancy Cocktails

on 22/05/14 at 10:51 am

Industry

indexA hotel chain has boosted cocktail sales 20% by simplifying the menu.

Omni Hotels & Resorts spent years innovating a creative cocktail menu with elaborate ingredients and flourishes, Vice President David Morgan told Nation’s Restaurant News.

But when the cocktails weren’t selling, the hotel chain began investigating and found two major problems.

First, executives found that customers didn’t want cocktails they didn’t recognize. Instead, they wanted to shell out for perfectly-made classics like a Manhattan or gin and tonic.

“When you’re developing your signature cocktails, you have to know who your customers are, and who your servers are,” Morgan told the publication.